Smart Ticket Triage

AI-powered ticket classification and priority management

AI Enabled4 tickets
Filters:
URGENT: Payment processing failed for multiple customers

#ZD-003

urgent

Our payment gateway is rejecting all transactions since 8 AM. Multiple customers complaining. Revenue impact significant.

Mike Wilson
1/15/2024, 8:45:00 AM
AI Tags:
paymentcriticalrevenue-impact+1
Cannot access my account after password reset

#ZD-001

high

I tried to reset my password but now I cannot log in. Getting error message "Invalid credentials" even with the new password.

John Smith
1/15/2024, 10:30:00 AM
AI Tags:
authenticationpassword-resetlogin-issue
Question about billing cycle

#ZD-004

normal

When does my billing cycle reset? I want to understand when the next charge will occur.

Lisa Chen
1/15/2024, 7:20:00 AM
AI Tags:
billingquestionaccount-info
Feature request: Dark mode support

#ZD-002

low

Would love to have a dark mode option in the application for better user experience during night usage.

Sarah Johnson
1/15/2024, 9:15:00 AM
AI Tags:
feature-requestui-uxenhancement